This article provides information about resolving various errors reported by online games in Internet Explorer.
Original product version: Internet Explorer 9 and later versions
Original KB number: 2528246
When playing online games from websites like Facebook, Yahoo, MSN, and other websites using Internet Explorer you may notice that the online games may not perform as expected. Playing or attempting to play online games may give the following results:
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Note
If you are having issues with Internet Explorer functionality other than just games, see Tips for solving problems when Internet Explorer crashes or stops working.
The most common cause is a missing or outdated add-on that's needed to play the game. Most online games are based on Silverlight, Flash, or Java and do require Internet Explorer add-ons to function. In most cases, ensuring that you have the latest updates for Windows, Internet Explorer and any Internet Explorer add-ons can help resolve most issues. To troubleshoot online games issues in Internet Explorer do the following:
If you are using ActiveX Filtering or Tracking Protection in Internet Explorer 9 or a later version, some content like games or videos might be disabled. To find out if you are using ActiveX filtering or Tracking Protection, see one of following articles:
For games that use Silverlight, issues can be resolved by updating to the latest version of Silverlight. The following troubleshooting steps may help to resolve the issue:
For games that require Java add-ons, issues can be resolved by updating the add-ons to the latest version. The following troubleshooting steps may help to resolve the issue:
For games that require Java add-ons, issues can be resolved by updating the add-ons to the latest version. The following troubleshooting steps may help to resolve the issue:
For games that require Adobe Shockwave Player add-ons, issues can be resolved by updating the add-ons to the latest version. The following troubleshooting steps may help to resolve the issue:
You will need to make sure that the necessary Add-ons are enabled in Internet Explorer, to do this follow the steps below:
Look for the following add-ons in the displayed list and make sure the Status is listed as Enabled.
Note
When checking to see if the add-on is installed you can also verify the current version of the add-on.
The add-on for Microsoft Silverlight is listed as:
The add-ons for Adobe Flash and Adobe Shockwave Player are listed as:
The add-on for Java is listed as:
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